Dealing with Difficult Behaviours - Adelaide

Dealing with Difficult Behaviours - Adelaide

Ever had that team member who seems to push everyone's buttons? You know the one - they're either completely shut down in meetings, constantly challenging every decision, or creating drama that spreads like wildfire through the office. If you're nodding your head right now, you're definitely not alone.

Most of us weren't taught how to handle these situations in school, and let's be honest, HR policies only go so far when you're dealing with real people having real reactions. Whether it's the colleague who takes everything personally, the one who's always negative, or someone who just can't seem to work well with others, these behaviours can turn your workplace into a stress zone pretty quickly.

Here's the thing though - difficult behaviours usually aren't about being difficult for the sake of it. There's almost always something underneath driving those actions, and once you understand what's really going on, you can actually turn these challenging situations around. You'll learn practical strategies that work in real workplace scenarios, not just textbook examples.

This training gives you concrete tools for recognizing different types of difficult behaviours before they escalate. You'll discover how to have those tough conversations without making things worse, and importantly, how to protect your own wellbeing while dealing with challenging personalities. We'll cover everything from the passive-aggressive team member to the openly hostile colleague, plus how to know when it's time to involve management or HR.

The techniques we cover work whether you're a manager trying to handle a problematic team member, or a colleague who just wants to maintain better working relationships. You'll practice real scenarios and walk away with confidence about how to handle similar situations when they pop up again.

What You'll Learn

How to identify the root causes behind difficult behaviours instead of just reacting to surface problems. You'll understand the difference between someone having a bad day and patterns that need addressing. We'll show you how to spot early warning signs so you can intervene before small issues become big problems.

Practical communication techniques that actually work when emotions are running high. You'll learn how to stay calm and professional while setting clear boundaries, and how to redirect negative energy into more productive conversations.

Strategies for protecting your own mental health and maintaining professionalism when dealing with challenging personalities day after day. This includes knowing when to step away, how to document issues properly, and when to escalate situations appropriately.

The art of having difficult conversations that lead to positive outcomes rather than making things worse. You'll practice specific phrases and approaches that de-escalate tension while still addressing the real issues.

How to build business supervising skills that help prevent many difficult behaviours from developing in the first place through clear expectations and consistent feedback.

The Bottom Line

You'll leave this training with a toolkit of practical strategies you can use immediately. Instead of dreading interactions with challenging colleagues, you'll feel confident about handling whatever comes up. Most participants tell us they wish they'd had these skills years ago - it would have saved them so much stress and frustration.

The goal isn't to become a therapist or to fix everyone's problems. It's about maintaining a productive work environment where everyone can do their best work, even when personalities clash. You'll know exactly what to do when someone's behaviour is affecting the team, and you'll have the skills to address it professionally and effectively.

Whether you're dealing with one specific challenging person or you want to be better prepared for future situations, this training gives you the confidence and tools to handle whatever workplace behaviours come your way. Plus, you'll probably find these skills helpful in other areas of your life too.

Available in Adelaide with options for employee supervision training in other locations as well.